1st Choice Parking - Meet and Greet Reviews

Car probably parked in field, covered in mud, drivers muddy shoes all over drivers mats and carpet. Not best pleased and will not use again.

Collection was fine but why does it take 45 mins to travel 5 miles at 1am. We landed at 12.40 had advised would collect the car at 1am so we were expected. There was a delay at passport control so I called at 1.15am to be told it would be 20 mins to half hour then after half hour I called again and was told it would be a few mins. Had it even left as 15 mins later it arrived. What takes so long and no apology from a driver that could hardly speak English. We wont choose them again.

On arrival at Gatwick a driver appeared fairly quickly, read the mileage and drove the car away. On return, despite phoning from the baggage carousel, the car took a further 45 minutes to be delivered to the car park.

Collection & pick up no problem, but the footwell mat and all the pedals were thick with mud , i understand it had been raining but perhaps if the cars are parked in a muddy area then paper mats should be put down to save the dirt a bit !!

I've never flown from Gatwick before as I often go from Bristol. Where ever it is though I always used Meet and Greet. Perhaps I've been spoilt at Bristol as it's a pretty instant service, maybe because it's quieter I don't know. Dropping off this time was instant (at 3am) but picking back up at around midday was a nightmare. It took about 4 attempts to get through on the phone and was then told I had to wait 40 minutes until they could drop my car off. They blamed the large queues coming into the car park...overall the guys were OK but used my bonnet as a desk so I wasn't happy with that...bring a clipboard next time please. That said no damage was caused and my car was returned as I left it. They were the cheapest of the M&Gs but if paying extra means I get my car quicker then I'd do that, if not and they get a clipboard I'll use them again.

Had to wait 40mins for the car on return. As a single lady I wasn't very happy sitting in an empty car park late at night.

The service provided was adequate hence the rating of 2. However the customer service part is very poor. Despite calling 20 minutes prior to drop off and pre-booking the drop off time, we were still kept waiting an additional 40 minutes. In this time I made 3 calls to them and was told "We are on our way". Not a great start to our holiday. Also the paperwork provided did not correspond to the location for dropping the car off. It stated car park 5 level 6 but in fact I was told car park 6 level 5. On return we again called as agreed, at the baggage carousel and again we were told 15 to 20 mins. On 15 mins we were still waiting and we received a call exclaiming "where are you and you need to hurry up". I'm sorry I thought I was the customer and I do not appreciate being expect spoken to like that. To summarise, its cheaper than the airport but as an experience its a pretty shoddy service. I would be reluctant to use this service again.

Meet was good. Greet was poor because of change of arrival terminal, despite a clear phone statement saying it was no problem. Had to wait an hour for our car.

I must say that I have used this service for several years, I used it again September 2014 but was most disappointed by the driver who was supposed to meet me at the designated area. It took x6 calls and had to Waite over 30mins each time I was told that the driver was on site and looking for me, the driver suddenly appeared from a car where he had been sleeping, I was absolutely furious with him as this almost caused us to miss our flight.

Poor service. Even with the 20 minutes pre call the driver was still 30 minutes late which made the wait with a baby very stressful and put behind for the planned times in the airport. This was the same on our return, another 25 minute wait on the roof of a car park with a tired baby after a long journey, their excuse was 'Rush hour', they have flight numbers so bring the car closer at the right time and not just when you call after baggage collection. The car was filthy dirty too so guessing the car park is in a field or builders yard, in my opinion the driver should leave seat settings alone too, I am squashed into my car and mirrors all changed after being given the keys which is joke! I won't use this company again when going through park and go as the other 15+ times we have used park and go their associated companies have been good.